Frequently Asked Questions (FAQ)

General Questions

1. What types of cars are available for rent?

Fast Rwanda Car Rental offers a wide range of vehicles including sedans, SUVs, 4x4s, luxury cars, and minibuses. For more details, visit our Our Fleet page.

2. Where can I find the rental terms and conditions?

You can review our rental terms and conditions on our Terms and Conditions page.

3. What are your working hours?

Our working hours are:

• Monday – Friday: 09:00 AM – 09:00 PM
• Saturday: 09:00 AM – 07:00 PM
• Sunday: Closed

4. How can I contact Fast Rwanda Car Rental?

You can reach us via our Contact Us page or call us directly at our customer service number.

Booking and Reservations

5. How do I make a reservation?

You can make a reservation through our Booking Page or by contacting us directly.

6. Can I modify or cancel my reservation?

Yes, you can modify or cancel your reservation. Please refer to our Cancellation Policy for more details.

7. Do I need to pay a deposit?

Yes, a deposit is required to secure your booking. The amount varies depending on the type of vehicle and the duration of the rental.

Payments

8. What payment methods do you accept?

We accept various payment methods including credit/debit cards, mobile money, and bank transfers. For more information, visit our Payment Methods page.

9. Are there any additional fees?

Additional fees may apply for services such as GPS rental, child seats, and additional drivers. Please check our Additional Services page for more details.

Insurance and Coverage

10. Is insurance included in the rental price?

Yes, our rental prices include basic insurance. For more comprehensive coverage options, please visit our Insurance Options page.

11. What should I do in case of an accident?

In case of an accident, contact us immediately through our emergency number provided in the rental agreement. Detailed instructions can be found on our Accident Procedure page.

Vehicle Pickup and Return

12. Where can I pick up the vehicle?

Vehicles can be picked up at our office or delivered to your location for an additional fee. Check our Pickup Locations page for more details.

13. What is the return process?

You can return the vehicle at our office or arrange for a different drop-off location. Ensure the vehicle is in the same condition as it was rented. Visit our Return Policy page for more information.

Additional Services

14. Do you offer chauffeur services?

Yes, we offer professional chauffeur services. Learn more about it on our Chauffeur Services page.

15. Can I rent a GPS or child seat?

Yes, we offer additional equipment such as GPS units and child seats. These can be added to your reservation during the booking process.

16. Do you provide cross-border rentals?

Yes, we offer cross-border rentals to certain countries. Please review our Cross-Border Policy for detailed information.

Tours and Packages

17. What tour packages do you offer?

We offer a variety of tour packages to explore Rwanda’s beautiful destinations. Check out our Tour Packages page for more details.

18. Do you provide travel tips?

Yes, we provide helpful travel tips to enhance your journey. Visit our Travel Tips page for more information.

For any additional questions or inquiries, please feel free to Contact Us.