FAQ
- What types of vehicles do you offer for rent?
- We offer a wide range of vehicles, including sedans, SUVs, 4x4s, luxury cars, and large vehicles for group travel.
- How can I book a car with Fast Rwanda Car Rental Ltd?
- You can book a car through our website, by phone, or by visiting our office in Kigali.
- What is the minimum age requirement for renting a car?
- The minimum age requirement is 21 years old.
- Do I need an international driver’s license to rent a car?
- Yes, an international driver’s license is required for foreign visitors.
- What documents do I need to present when renting a car?
- You need to present a valid driver’s license, passport, and a credit card for the deposit.
- Can I rent a car for self-drive?
- Yes, we offer self-drive car hire services.
- Do you provide chauffeurs for hire?
- Yes, we provide professional chauffeurs upon request.
- Is there a mileage limit on rental cars?
- There may be a mileage limit depending on the rental agreement. Please check the terms and conditions.
- What is your fuel policy?
- Cars are provided with a full tank of fuel and should be returned with a full tank.
- Can I cross the Rwandan border with a rental car?
- Yes, but you need prior authorization and additional insurance coverage.
- What should I do in case of an accident or breakdown?
- Contact our 24/7 customer support for immediate assistance.
- Are there any additional charges for late returns?
- Yes, late returns may incur additional charges as per the rental agreement.
- Do you offer long-term car rentals?
- Yes, we offer long-term car rentals with attractive rates.
- Can I make changes to my reservation?
- Yes, changes can be made to your reservation, subject to availability.
- What payment methods do you accept?
- We accept credit cards, debit cards, and cash payments.
- Is there a security deposit required?
- Yes, a security deposit is required and will be refunded upon return of the vehicle in good condition.
- What are your office hours?
- Our office hours are from 8:00 AM to 6:00 PM, Monday to Saturday.
- Do you offer car rental services at Kigali International Airport?
- Yes, we offer pick-up and drop-off services at Kigali International Airport.
- Are child seats available for rent?
- Yes, child seats are available upon request.
- Can I rent a GPS navigation system?
- Yes, GPS navigation systems are available for rent.
- Do you offer discounts for group bookings?
- Yes, we offer discounts for group bookings and long-term rentals.
- What is your cancellation policy?
- Cancellations made 24 hours before the rental period will receive a full refund.
- Are there any restrictions on where I can drive the rental car?
- There may be restrictions on certain areas. Please check with our staff for details.
- Do you offer insurance coverage for rental cars?
- Yes, all our rental cars come with comprehensive insurance coverage.
- Can I extend my rental period?
- Yes, you can extend your rental period subject to vehicle availability.
- What is the procedure for returning the car?
- The car should be returned to our office or designated drop-off point at the agreed time.
- Are additional drivers allowed?
- Yes, additional drivers can be added to the rental agreement with proper documentation.
- Do you provide roadside assistance?
- Yes, we provide 24/7 roadside assistance.
- What happens if I receive a traffic fine while renting a car?
- The renter is responsible for paying any traffic fines incurred during the rental period.
- Do you offer one-way rentals?
- Yes, we offer one-way rentals within Rwanda.
- Can I rent a car if I have a provisional driver’s license?
- No, a full driver’s license is required.
- Do you have vehicles with automatic transmission?
- Yes, we have both automatic and manual transmission vehicles.
- What should I do if I lose the car keys?
- Contact our customer support immediately for assistance.
- Are there any hidden charges?
- No, all charges are transparently communicated at the time of booking.
- Do you offer corporate car rental services?
- Yes, we offer tailored corporate car rental services.
- Can I rent a car for a one-day trip?
- Yes, we offer daily car rental options.
- Are there any restrictions on renting luxury cars?
- Luxury car rentals may have additional requirements and higher security deposits.
- Do you provide cars for special events?
- Yes, we provide cars for weddings, conferences, and other special events.
- What is your policy on pets in rental cars?
- Pets are allowed in rental cars with prior notification.
- Do you offer unlimited mileage options?
- Yes, we offer unlimited mileage options for certain rental plans.
- What types of insurance are included with the rental?
- Our rentals include comprehensive, collision, and third-party liability insurance.
- Can I choose a specific car model when booking?
- We try to accommodate specific car model requests but cannot guarantee availability.
- Do you offer rental cars with Wi-Fi?
- Yes, Wi-Fi-enabled rental cars are available upon request.
- What happens if the rental car gets damaged?
- Report the damage to us immediately. Insurance will cover most damages, subject to terms.
- Can I rent a car without a credit card?
- A credit card is preferred for the security deposit, but other arrangements can be made.
- Is smoking allowed in the rental cars?
- No, smoking is not allowed in the rental cars.
- How do I get a receipt for my rental?
- A receipt will be provided at the end of the rental period or can be emailed to you.
- Do you offer loyalty programs or rewards?
- Yes, we offer loyalty programs for our repeat customers.
- Are there any seasonal offers or promotions?
- Yes, we have seasonal offers and promotions. Check our website for current deals.
- Can I rent a car on public holidays?
- Yes, our services are available on public holidays.